faq

Account settings

Creating an account at Surf Casino is very simple. Just click “Sign Up” button at the top right corner of the site and fill in necessary information. After that check your email and confirm your registration by clicking link in it. Once that is done, you can sign in to your account with your login and password.

The easiest way to recover your lost password is to use a link “Forgot Your Password?” after you click “Sign in” button. Fill in your email that was used when you registered at Surf Casino and click “Reset password”. Check your email and follow the instructions to set your new password. If you were unable to reset your password on your own, please contact our support department at aloha@surfcasino.com

If you forgot your email address that was used to make an account at Surf Casino, please contact our support department at aloha@surfcasino.com or contact us via Live Chat. We will help you out as soon as possible.

No, this is strictly prohibited. Creating multiple account by one person can lead to termination of the accounts and suspending of all payouts. See our Terms and Conditions for more information.

Adding another currency to your account is really simple. Just sign to your account and update your profile info by choosing another currency.

First you will have to add another currency to your account (see how to do that above). After you added another currency (or currencies) you can just click “Select” button next to this currency in your profile.

Deposits and withdrawals

Right now player are able to deposit and withdraw their funds in EUR, USD, AUD, CAD, RUB, SEK. In future Surf Casino might add more currencies.

Deposits at Surf Casino are instant. If that is not the case, the issue, most likely, is on the side of your payment processor. If your deposit wasn’t credited to your account, please don’t hesitate contacting our support department at aloha@surfcasino.com

By default Surf Casino doesn't charge any fees, but this might depend on the payment system you are using. Some of them may charge a small fee. Please check our Banking page and our Terms and Conditions for more information.

The minimum deposit amount is 10EUR/10USD/15AUD/100SEK/250RUB. The minimum cashout is 20USD/20EUR/30AUD/200SEK/1000RUB. For more information you can visit our Banking page.

Surf Casino aims to provide swift and smooth cashouts. All our withdrawal request are being processed within 2 hours, however in some cases there might be delays and cashout might take up to 3 hours.

Bonuses

Bonuses are extra funds that are added to your account after meeting some requirements, usually first deposit or other promotions. Bonus funds cannot been withdrawn before meeting wagering requirements. For more information see the "Bonus terms" section in our Terms and Conditions

Sign in to Surf Casino, go to “My account” and click “Bonuses”. Here you will see the information about your active bonuses and their wagering requirements. In case you don’t understand something about bonuses and have some additional questions please feel free to contact our support department at aloha@surfcasino.com or use the Live Chat option on our site.

Not all casino games contribute to bonus wagering requirements when playing on real money. Please see the "Bonus terms" in our Terms and Conditions to check which games do not contribute to bonus wagering.

Bonus wagering requirements might change from bonus to bonus, you can check current promotions and their individual requirements at the promotions page. Please make sure to visit the "Bonus terms" section in our Terms and Conditions for more information.

About casino

Surf Casino offers games only from a proven gaming providers which are properly licensed and previously been checked for RNG fairness by various gaming commissions. We do not cooperate with any shady casino games providers. All our gaming providers as well as Surf Casino itself comply with casino games licensing requirements of Curacao.

Of course you can. Almost all of our games are available in a fun mode, which allows you to play without spending any real money. Each time you play in fun mode your account will be credited with fun chips which you can play with.

There might be situations when technical problems may appear right in the middle of a real money game and the round will be unfinished. This might happen due to internet connection problems for example. However, in most cases the gaming round that was interrupted will be finished on the server side, and if there will be any winnings, they will be credited to your account.

Most likely this is because you are having outdated version of Java or Flash, or don’t have them installed at all. Please visit java.com and get.adobe.com/flashplayer to get the latest version of the software. If this doesn’t help, please do not hesitate contacting our support department at aloha@surfcasino.com or via Live Chat option.

Open the page or a game at Surf Casino you want to make a screenshot of and press the “Print Screen” button on your keyboard. After that open the program called “Paint” on your Windows computer and choose option “Paste”. Your screenshot will be pasted to the window of “Paint”, now simply close the “Paint” and you will be prompted to save the screenshot, save it anywhere on your computer. Now you can send the screenshot to our support department at aloha@surfcasino.com or upload to some image hosting site (for example postimage.org) and share it via Live Chat option.

Security

It is safe as never was before. Surf Casino is using cutting edge encryption methods to securely store and transfer data. Your personal details, such as name, address, credit card number and other sensitive information, is under reliable protection. See our Terms and Conditions for more information on privacy and security.

No, that is not necessary in most cases. But, in some cases of suspicious activity, our anti-fraud department might request additional information in order to verify your account.

You can upload your documents right to your account after you signed in. Just visit “My account” and “Documents” page and upload all necessary files. The maximum size of the file is 2MB.

Usually your documents start being processed right after you submitted them, but in some cases procedure may take up to 24 hours. If you wish to know the status of your account verification, you can always contact our support department at aloha@surfcasino.com or chat with us via Live Chat option.

Yes, that is a possibility in case your documents do not comply with laws of Curacao. We also might contact you personally or ask for alternative document copies. You can always check the status of your documents at your personal profile at “My account”.

Responsible gaming

Yes, that is possible. Surf Casino provides a possibility to close your account and then reopen it after certain period of time. If you wish to do so, please don’t hesitate to reach out our support department at aloha@surfcasino.com or contact us via Live Chat.

Yes, that is possible. If you wish your Surf Casino account to be closed permanently, please contact our support department at aloha@surfcasino.com or contact via Live Chat. Please note, that in case of permanent account closure, you will never be able to reopen it or create a new account.

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